We are seeking an experienced AV professional to join our friendly team focusing on display and video rental.
With an in-depth knowledge of AV equipment and associated accessories you will interpret our customer requests and convert these into a competitive rental quote. You will remain the point of contact and use your experience to convert enquiries to confirmed orders.
From simple to complex rental requirements you will take ownership of our customer needs and constantly delivery a positive rental experience.
Your main duties and responsibilities
- Create, follow up and advise customers with competitive video and display rental enquiries.
- Knowledge to offer viable alternative products when appropriate and respond to all technical queries that might arise during the rental process both internally and externally.
- Accurate processing of orders within our rental software.
- Clear communication and close interaction with the display department and warehouse team.
- Customer follow up once rental returned to ensure accurate invoicing and future lead generation.
- Maintain communication with existing and potential customers ensuring they have relevant and up-to-date product and other relevant information specific to AED
- Work with all colleagues within the organization to identify potential commercial opportunities for the AED business models including sales, lease, second hand and PPU.
- Maintain a thorough knowledge of the market and solutions that the company provides, industry trends and any other factors that may influence AED’s market share. Advise and communicate this information to the management.
- Experience of working within an AV rental environment.
- Knowledge of the latest display and video equipment and trends.
- Existing relationships with rental houses.
- A hands on approach regarding equipment. The ability to prep AV equipment and deliver technical demonstrations would be desirable.
This role is full time based at our High Wycombe Office.
We offer a great place to work and the opportunity for career progression. This role comes with a competitive salary based on experience.