Packaging: The customer bears full responsibility at all times for providing adequate and preferably original packaging to protect the goods.
AED cannot under any circumstances be held liable for damage to the goods, regardless of the cause.
Goods that are not supplied in their original packaging or in sufficiently protective packaging will not be returned and must be collected by the customer after repair.
User Data: AED is not responsible for the loss of personal property, data, or user settings on the equipment.
Turnaround times: All lead times provided by AED are solely estimates. The actual repair timeframe may vary depending on the finding(s) from initial evaluation and the availability of the service part(s).
Unclaimed repairs: Repaired equipment not claimed after 30 days will be considered abandoned. In such a case, AED reserves the right to scrap the abandoned equipment at our discretion.
Warranty: Repairs peformed by AED are covered by a 3 month warranty period, it being understood that the warranty is limited to the parts used and the work performed by AED. Traces of user damage, over voltage or liquid damage will void this warranty.
You can find out more about our general terms & conditions
here.
